Effective Date: 23/10/2024
Welcome to Serene Guides. This Mobile Privacy Policy describes how we collect, use, and protect information about you when you use our mobile applications or interact with our services on mobile devices. Your privacy is important to us, and we are committed to safeguarding your personal information.
1.1 Personal Information
When you use our mobile applications or interact with our services on your mobile device, we may collect personal information that you provide, including:
- Account Information: User ID, profile details, and authentication data.
- Contact Information: Name, email address, phone number.
- Payment Information: Payment details for transactions conducted through our mobile app.
1.2 Usage Data
We collect information about how you interact with our mobile applications, such as:
- Device Information: Device type, operating system version, and unique device identifiers.
- App Usage: Pages visited within the app, features used, and interaction patterns.
- Location Data: Geographical location information derived from GPS, Wi-Fi, or cellular signals.
1.3 Automatically Collected Data
Our mobile applications may automatically collect certain data, including:
- Crash Reports: Information about any errors or crashes in the application.
- Log Data: Details about your device’s interaction with our services, such as IP address, access times, and referring website addresses.
1.4 Cookies and Similar Technologies
We use cookies, beacons, and similar technologies to enhance your experience on our mobile applications. These technologies help us remember your preferences and provide a more personalized experience.
2.1 Service Delivery
We use your information to:
- Provide Services: Deliver and maintain the functionalities of our mobile applications.
- Process Transactions: Manage payments and subscriptions conducted through our app.
2.2 Personalization
We use your information to:
- Improve User Experience: Customize content and features based on your preferences and usage patterns.
- Send Notifications: Provide you with relevant updates, promotions, and information related to our services.
2.3 Analytics and Improvement
We analyze usage data to:
- Monitor Performance: Evaluate app performance and identify areas for improvement.
- Enhance Features: Develop new features and optimize existing ones based on user feedback and usage statistics.
3.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our mobile applications and delivering services. These providers are contractually obligated to handle your information securely and use it only for the purposes we specify.
3.2 Legal Obligations
We may disclose your information if required by law or in response to legal processes. This includes complying with requests from public authorities or protecting our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of the transaction. We will notify you of any changes to the control of your information.
We employ technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee absolute protection.
We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
6.1 Access and Control
You can access and update your account information through the app’s settings. For corrections or deletions, please contact us directly.
6.2 Notifications
You can manage push notifications and in-app alerts through your device settings. Opting out of notifications may affect your ability to receive important updates.
6.3 Location Services
You can disable location tracking through your device settings. Please note that turning off location services may limit certain features of our mobile applications.
Our mobile applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our mobile applications are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your own. By using our services, you consent to the transfer and processing of your information in these countries.
We may update this Mobile Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy within the app or on our website. Continued use of our mobile applications after such changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Mobile Privacy Policy or our data practices, please contact us at:
Serene Guides
505 20th St North Suite 1220 1574 Birmingham AL 35203
support@sereneguides.com
(888) 901-7116
Depending on your jurisdiction, you may have additional rights regarding your personal information, such as the right to access, correct, or delete your data. Please contact us for more information about your rights and how to exercise them.
Thank you for using Serene Guides and trusting us with your personal information. We are dedicated to protecting your privacy and providing a secure mobile experience.