Effective Date: 23/10/2024
Welcome to Serene Guides. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your data.
1.1 Personal Information
When you interact with us, we may collect personal information that you provide voluntarily, such as:
- Contact Details: Name, email address, phone number.
- Account Information: Username, password, and any other details required for account creation or management.
- Communication Records: Information from communications with us, including feedback and support requests.
1.2 Non-Personal Information
We may also collect non-personal information automatically, including:
- Usage Data: Information about your interactions with our website, such as IP address, browser type, pages viewed, and timestamps.
- Technical Data: Details about your device, operating system, and internet service provider.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device that help us recognize you and track your preferences. You can manage cookie preferences through your browser settings.
2.1 To Provide and Improve Services
We use your information to:
- Deliver Services: Process your requests, manage your account, and provide customer support.
- Enhance User Experience: Improve our website and services based on your feedback and usage patterns.
2.2 Communication
We may use your contact details to:
- Send Updates: Notify you about new features, updates, and promotional offers.
- Respond to Inquiries: Address your questions, comments, or concerns.
2.3 Analytics
We analyze usage data to understand how our website is used, improve functionality, and optimize user experience.
3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required to do so by law, in response to a valid request by public authorities, or to protect our rights, privacy, safety, or property.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of the transaction. We will notify you of any changes to the control of your information.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
6.1 Access and Correction
You have the right to access, correct, or update your personal information. You can do this through your account settings or by contacting us directly.
6.2 Opt-Out
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us.
6.3 Cookie Preferences
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your own. By using our services, you consent to the transfer and processing of your information in these countries.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Serene Guides
505 20th St North Suite 1220 1574 Birmingham AL 35203
support@sereneguides.com
(888) 901-7116
Depending on your location, you may have additional rights regarding your personal information, such as the right to request deletion, restrict processing, or object to certain uses. Please contact us for more information about your rights and how to exercise them.
Thank you for trusting Serene Guides with your personal information. We are committed to protecting your privacy and providing a secure experience on our website.